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In line with industry regulations ICIB Life is required to provide all clients with detailed information at certain stages of the advice giving process. ICIB Life will provide this information via personalised Disclosure Documents that outline the extent of our authorisation and what to do in the event of something going wrong. The following is a copy of the Disclosure Document for ICIB Life's Financial Adviser - personalised copies are provided to all our clients to whom advice is offered.
Name of financial adviser: Zachary W Emery
Address: ICIB Life Ltd
Level 7 / 26 Hobson Street, Auckland
PO Box 3174, Auckland, 1140
Telephone number: (09) 377 4314
Email address: firstname.lastname@example.org
Date of this statement: 15 March 2021
I am a Financial Adviser that can give you advice about: Health, Life, Disablement and Critical Illness insurances. I cannot give you personalised advice on Investment Products.
I work for ICIB Life Limited which operates as an Authorised Body on behalf of ICIB Ltd, who has been granted a Financial Advice Provider license.
As a Financial Adviser, I must comply with the duties set out in the Financial Markets Conduct Act (2013) together with the Code of Professional Conduct for Financial Advice Services. A copy of this code is available on request or can be viewed on our website, in particular, I will:
On 05 February 2020, ICIB was granted a transitional license as a Financial Advice Provider. Standard conditions apply to Insurances, Personal Risk Insurances, Other Insurances and Kiwisaver Schemes (including switching funds).
How will ICIB Life manage any Conflicts of Interest?
ICIB Life has a Conflicts of Interest policy which outlines how we will manage any such conflict. We will disclose any conflict to you including any commission we receive from the insurance companies about whose policies we give advice.
Our recommendations are based on obtaining the optimum outcome for you, not the commission we may receive. Recommendations will consider the financial strength of an insurer, the policy wording, competitive premiums and our experience of claims and overall service from an individual provider.
Our financial advisers prioritise the client’s interests above their own and ensure recommendations are based off the specific needs of each client by undergoing a thorough advice process. Our financial advisers undergo regular professional training including that of managing conflicts of interest. ICIB undertakes a regular compliance audit in addition to an annual review of our compliance programme by a recognised financial advice compliance specialist.
ICIB Life is remunerated by either; a plan implementation fee or a reduced commission from the insurer upon establishing a new policy (commission will vary depending on the type of insurance, insurer and premium). All relevant fees or commission will be disclosed to the client upon engagement.
What should you do if something goes wrong?
If you have a problem, concern, or complaint about any part of my service, please let me or ICIB know so that we can try to resolve the issue. A copy of ICIB’s internal complaints process is available on request or can be viewed on our website. You may contact the internal complaints scheme by referring the matter to me or the CEO:
By telephone on: (09) 377 4314
By mail to: The CEO, PO Box 3174, Auckland, 1140
By email to: email@example.com
If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution service: Financial Service Complaints Ltd.
This service has no cost to you and will help us resolve any disagreements.
You can contact Financial Service Complaints Ltd:
By telephone on: 0800 347257 Fax: 04 47203727
By mail to: PO Box 5967, Wellington, 6145
A personalised disclosure document will be provided by your Financial Adviser upon engagement with ICIB Life.