ICIB Life Regulatory Requirements

In line with industry regulations ICIB Life is required to provide all clients with detailed information at certain stages of the advice giving process. ICIB Life will provide this information via personalised Disclosure Documents that outline the extent of our authorisation and what to do in the event of something going wrong. The following is a copy of the Disclosure Document for ICIB Life's Financial Adviser - personalised copies are provided to all our clients to whom advice is offered.


Name of financial adviser:  Zachary W Emery                                         

Address:                                ICIB Life Ltd

Level 7 / 26 Hobson Street, Auckland

PO Box 3174, Auckland, 1140


Telephone number:              (09) 377 4314            

Email address:                      zac@iciblife.co.nz

Date of this statement:         15 March 2021

It is important that you read this document as this information will help you to choose a financial adviser that best suits your needs. It also provides useful information about me as an individual and the regulations that exist to protect you.
What sort of adviser am I?

 I am a Financial Adviser that can give you advice about: Health, Life, Disablement and Critical Illness insurances. I cannot give you personalised advice on Investment Products.

I work for ICIB Life Limited which operates as an Authorised Body on behalf of ICIB Ltd, who has been granted a Financial Advice Provider license.


How am I regulated by the Government?

As a Financial Adviser, I must comply with the duties set out in the Financial Markets Conduct Act (2013) together with the Code of Professional Conduct for Financial Advice Services. A copy of this code is available on request or can be viewed on our website, in particular, I will:

  • Treat you fairly and act with integrity
  • Maintain high standards of ethical behaviour, conduct and client-care
  • Exercise care, diligence and skill in my duties
  • Give priority to your interests over those of myself or my employer
  • Keep your information safe
  • Maintain my competence, knowledge and skill to ensure it remains up to date and relevant


On 05 February 2020, ICIB was granted a transitional license as a Financial Advice Provider. Standard conditions apply to Insurances, Personal Risk Insurances, Other Insurances and Kiwisaver Schemes (including switching funds).

  • Maintain appropriate record keeping.
  • Have an internal complaints process that ensures any complaint is dealt with in a fair, timely and transparent manner.
  • Comply with the Financial Markets Conduct Act 2013 and any associated regulations including recently amended Disclosure regulations.


How will ICIB Life manage any Conflicts of Interest?

ICIB Life has a Conflicts of Interest policy which outlines how we will manage any such conflict. We will disclose any conflict to you including any commission we receive from the insurance companies about whose policies we give advice.

Our recommendations are based on obtaining the optimum outcome for you, not the commission we may receive. Recommendations will consider the financial strength of an insurer, the policy wording, competitive premiums and our experience of claims and overall service from an individual provider.

Our financial advisers prioritise the client’s interests above their own and ensure recommendations are based off the specific needs of each client by undergoing a thorough advice process. Our financial advisers undergo regular professional training including that of managing conflicts of interest. ICIB undertakes a regular compliance audit in addition to an annual review of our compliance programme by a recognised financial advice compliance specialist.


How does ICIB Life get paid?

ICIB Life is remunerated by either; a plan implementation fee or a reduced commission from the insurer upon establishing a new policy (commission will vary depending on the type of insurance, insurer and premium).  All relevant fees or commission will be disclosed to the client upon engagement.


What should you do if something goes wrong?

If you have a problem, concern, or complaint about any part of my service, please let me or ICIB know so that we can try to resolve the issue. A copy of ICIB’s internal complaints process is available on request or can be viewed on our website. You may contact the internal complaints scheme by referring the matter to me or the CEO:

By telephone on:         (09) 377 4314

By mail to:                   The CEO, PO Box 3174, Auckland, 1140

By email to:                 insurance@icib.co.nz


If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution service: Financial Service Complaints Ltd.

This service has no cost to you and will help us resolve any disagreements.  

You can contact Financial Service Complaints Ltd:

By telephone on:         0800 347257                                       Fax:     04 47203727

By mail to:                   PO Box 5967, Wellington, 6145

By email to:                 info@fscl.org.nz                               Web:    www.fscl.org.nz


A personalised disclosure document will be provided by your Financial Adviser upon engagement with ICIB Life.

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