Property claims

What to do if you need to make a property claim

Don't stress - we are here to help

Whether you’re dealing with a burglary, fire, or accident, damage or loss to your property can be upsetting. Getting your claim sorted out as quickly as possible can help you put the incident behind you.  

How to make a claim:

  1. Take photos of the damage- for example photograph the point of entry or exist for burglary, or damaged laptop. 
  2. Take steps to minimise the loss or damage as possible-for example, removing the damaged items from a flooded room, or securing broken locks after a burglary.
  3. Complete our online claim form providing brief circumstances, time and date of incident, so we can notify the insurance company immediately. 
  4. Attached on the claim form appropriate support documents- such as photos, quotes for replacement or repair, receipt from original purchase, and invoice for emergency repairs. 
  5. For burglary or theft incidents, notify the police immediately, noting the police reference and contact details of the officer in the claim form.
  6. Contact your servicing broker in case you require further assistance. The broker’s contact details are on our website.

If you need further assistance

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