After hours insurance claims

Motor vehicle claims

Windscreen Damage

You only need to provide your policy number. A claim form is not required.

Contacts-

• Novus – 0800 20 3535 
• Smith & Smith – 08000 80 90 80 
• AA Auto Glass – 0800 300 120 

Vehicle breakdown/accident requiring towing or storage

Contacts-

• Crash Management - 0800 227 274
• AA Roadside Rescue - 0800 500 222, or
• Or call your insurance company direct for assistance 

Please note that towing/ storage charges will be reimbursed upon acceptance of your claim. Exclusions may apply in certain circumstances.

Vehicle accident involving a third party

• Take photos of both vehicles, showing the registration number(s), area of impact, damage.
• Obtain the third party's details, i.e. name, address, email, phone number, vehicle registration, and insurance company.
• Report to police if necessary
• Do not admit liability or agree settlement.

Property claims

Our advice to all property claims-

• Take immediate steps to minimise further damage. 
• Do not admit liability or agree settlement. 
• Take photos to show source(s) and extent of damage. 

Water damage claims

Contacts -  

• JAE Services - 0800 132 603- (all NZI claims) 
• Chemdry Services - 0800 145 145 (all Vero and most insurers) 
• Auckland Carpet Steam & Dry - 09-376 7007 

Burglary claims

• Report the burglary to police.
• Take photos of point of entry or exit.
• Ensure property is secured.
• Call a glazier if needed.

Contacts -

• AA Auto Glass Ltd - 0800 131 815 
• Auckland Glass - 0800 804 804 

Builders

For temporary repairs/to make your building safe -

Auckland wide contacts -

• Ask Metro - 09-417 0250 (first contact). David Earl - 021 225 5031 
• Scott Commercial - 09-265 0183 
• Reinst8it - 0800 734673 Mark Botha 021 734673 

Any other region -

• Call a builder/glazier available in the area.

Please note emergency repair charges will be reimbursed upon your claim acceptance, and policy excess is applicable.