ICIB

After hours contacts

Windscreen Damage- (only need to provide policy number, claim form not required).

Contacts-

Novus – 0800 20 3535
Smith & Smith – 08000 80 90 80
AA Auto Glass – 0800 300 120

Vehicle breakdown/accident requiring towing or storage

Contacts:

Crash Management- 0800 227 274
AA Roadside Rescue- 0800 500 222, or
call your insurance company for assistance

(Please note towing/ storage charges will be reimbursed upon acceptance of your claim. Exclusion may apply in certain circumstances)

Vehicle accident involving a Third Party,

Take photos of both vehicles, showing the Rego nos, area of impact, damage.
Obtain TP’s details, i.e., name, address, email, phone number, vehicle Rego nos, insurance company.
Report to police if necessary
Do not admit liability or agree settlement.

Our advice to all property claims: -

Take immediate steps to minimise further damage,
Do not admit liability or agree settlement,
Take photos to show source(s) and extent of damage,
Contact office 09 377 4314, speak to your broker.

Water damage claims- contact:

JAE Services 0800 132 603- (all NZI claims)
Chemdry Services -0800 145 145 (all Vero and most insurers)
Auckland Carpet Steam & Dry -09-376 7007

Burglary claims

Report burglary to Police
Take photos of point of entry or exit,
Ensure property is secured,
Call Glazier – (glass window or door damaged)
AA Auto Glass Ltd- 0800 131 815
Auckland Glass-0800 804 804

Builders
For temporary repairs/ make safe building, Auckland-wide:

Ask Metro -09-417 0250 (first contact). David Earl- 021 225 5031
Scott Commercial - 09-265 0183
Reinst8it 0800 734673 Mark Botha 021 734673

Any other region - call builder/glazier available in the area.

(Please note emergency repair charges will be reimbursed upon your claim acceptance, and policy excess is applicable).

Dealing with damage

If an incident occurs outside business hours, you may not be able to seek help immediately. But you can still take steps to minimise the damage and prepare for future claims.

Here’s what to do:

Take photos of the damage- for example photograph the point of entry or exist for burglary, or damaged laptop.
Take steps to minimise the loss or damage as possible-for example, removing the damaged items from a flooded room, or securing broken locks after a burglary.
Complete our online claim form providing brief circumstances, time and date of incident, so we can notify the insurance company immediately.
Attached on the claim form appropriate support documents- such as photos, quotes for replacement or repair, receipt from original purchase, and invoice for emergency repairs.
For burglary or theft incidents, notify the police immediately, noting the police reference and contact details of the officer in the claim form.
Contact your servicing broker in case you require further assistance. The broker’s contact details are on our website.

Crash management

ICIB Brokerweb understands that MV accidents are time-consuming, inconvenient, and frustrating. We now offer a unique MV polity service extension to enhance the resources and benefits available to clients at no extra cost. The Crash Management product delivers specialised expertise and tailored service solutions to support driver safety, and save clients time and money.

Crash Management is a 24/7 one-call solution for clients involved in a car accident, including fleet operators and individual drivers. The ICIB Brokerweb Claims Team and Crash Team work closely together to ensure a superior claims/repair experience that is seamless, supports continuous mobility, and minimises the vehicle’s time-off-the-road.

You can contact the Claims Team to lodge a claim and request the full Crash Management service, or call the Crash Team direct on 0800 2CRASH (0800 227274). Your personal case manager will co-ordinate everything for you from the point of impact through to the day of re-delivery. Service features include:

24/7 nationwide coverage with a maximum call response time of 60 seconds
Emergency road-side accident assistance including salvage/towing co-ordination
Free courtesy cars for all ICIB Brokerweb clients OR free A-grade rental cars, SUVs, utes & vans for not-at-fault drivers
A dedicated and pro-active case manager
Over 100 quality collision repair facilities nationwide with priority service scheduling
Cloud-based portal automating progress reviews and regular client updates so you always know what to expect and when to expect it
Protocols controlling collision repairs to manufacturers specifications, to protect the vehicle’s integrity and value, and on-going driver safety

The premium Crash Management service solution is available on 0800 2CRASH (0800 227274) and guarantees quality, convenience and seamless mobility. Whether it’s a car park fender-bender or a more serious incident that requires towing, the Crash Team has the answer. Request glove-box brochures & window stickers for your vehicles now “just in case”.