Claim Notifications After Hours

If you suffer damage or loss outside of business hours that could give rise to a potential claim, it is important that you take all reasonable steps to minimise further loss.



  • Take immediate steps to minimise further damage
  • Do not admit liability or agree settlement
  • Take photos of damage
  • Contact your broker.  The contact details are on our website (Our Team), or call our main office number (09 377 4314) for afterhours service.
  • Email claims@icib.co.nz to obtain a claim form, or download one from our website (Claims Guidance).


In the event of damage or loss to your property, the following list of suppliers may be of assistance:


WINDSCREEN DAMAGE CONTACTS:

  • Novus                 0800 20 3535
  • Smith & Smith   0800 80 90 80
  • AA Auto Glass   0800 300 120


VEHICLE BREAKDOWN:     AA Roadside Rescue    0800 500 222


WATER DAMAGE CLAIMS (Home and Contents):

  • JAE Services                                 0800 132 063
  • Chemdry Services                         0800 145 145
  • Auckland Carpet Steam and Dry   09-376 7007


BURGLARY CLAIMS:

  • Report burglary to the Police
  • Ensure property is secured
  • Call Glazier:
  • AA Auto Glass       0800 131 815
  • Auckland Glass      0800 804 804
  • Call Builder:
  • Ask Metro   (09) 417 0250   
  • Scott Commercial   (Auckland)  09 265 0183