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ICIB Ltd will perform our services with reasonable care, integrity and skill and we are committed to providing you with the highest quality of service.
Any advice we provide is restricted to the provision of Insurance and Risk Management matters only. Any liability in respect of legal issues or issues other than insurance and risk management specifically disclaimed should be referred to your legal or other professional advisers.
Our advice and recommendations are based on the information supplied by you with the belief that the information provided is full and accurate. You have a responsibility to provide all material information and facts, including all information which may be material to a prudent insurer’s assessment of a risk for which you have approached us for cover.
We take all reasonable precautions to ensure that only Insurers of adequate financial standing are used, however we make no representation or guarantee as to the solvency or ability of any insurer to pay any amounts for insurance claims or otherwise. We will advise you of the financial strength rating of all Insurers involved in your insurance programme.
You have an ongoing legal responsibility to provide all information material to your insurance. This Duty of Disclosure applies at the inception of your cover/s and is continuous throughout the time you are insured. We cannot be responsible for any consequences of your failure to disclose material information. Should you have any doubt as to whether information is material please discuss your concerns with your ICIB Broker.
For some classes of insurance you may need to complete proposal forms, declarations or questionnaires. It is your responsibility to complete these fully and with due regard to your Duty of Disclosure. Whilst we can offer guidance, we cannot complete the document/s for you or on your behalf.
We will provide you with Policy Schedules/Coverage Summaries along with policy wordings for your insurance programme. You have a responsibility to review the documentation carefully to ensure that the cover/s suit your needs.
We will hold personal information that you provide to us in accordance with the Privacy Act 1993 (and any of its amendments). Any information that we collect from you will be used pursuant to the provision of our services. In this respect, it may be necessary for us to pass your information on to insurers and other product or services providers which may provide us with additional support in connection with the provision of our services.
Our remuneration is by,
1. Commission or Brokerage paid by the Insurer; or
2. A Broker Fee; or
3 A combination of 1. and 2. above
Payment of the premium including any associated charges will be made to us within credit terms as shown on the Tax Invoice/s. We may also earn Investment Income from the handling of premium funds. Should you require us to arrange premium funding facilities for you, we may receive commission from the premium funding company. If the funding is arranged by us with New Zealand Premium Funding Ltd this company is owned 100% by ICIB Ltd.
You may instruct us to cease providing you with our services at any time. Your instructions must be in writing and will take effect from the date we receive them. In the event that such termination of our services occurs, where you have any outstanding claims, then the management of such claims will be transferred to you. If we feel we cannot continue to provide you with our services, we will give you a minimum of thirty (30) days notice, in writing.
If you have a complaint or a dispute, please refer to our complaints procedure.
We are entitled to change these Terms of Business from time to time.
If you have any queries regarding the services we offer, please contact your ICIB Broker or a member of our management team.